Clarix, Inc.

Training

Documentation

Communications

 

(c)1999–2008

 

 

 

 

 

4224 Overland Avenue,

 

Culver City, CA 90230

 

310-287-0916

 

Contact us at: info@clarix-inc.com

Since 1994, Clarix, Inc. has specialized in designing and developing documentation, custom instructional materials, and communications for large, medium, and small companies.  

While we work a great deal in the high tech environment, we keep our website very simple, as we do not wish random web traffic and we don’t want to bore you.  Our business has grown through direct contact with our wonderful clients.  This page provides a high-level summary of what we do.  We are a B2B company, and do not provide training to individuals.  If your company requires excellent, custom training or documentation, we would be happy to discuss your requirements. 

We develop instructor-led courses, self-paced learning, web-based learning, video scripts, distance learning materials, presentations, documentation, marketing communications, and other communication tools. Target populations include decision makers, technical support, management, programmers, sales personnel, end users, and entry-level operators.

Though many of our clients are in high-tech industries, we have also worked in manufacturing, the automotive industry, utilities, health care, and other areas.

Capabilities

  • Conduct needs assessments to determine management goals, competencies, precise requirements for performance objectives for the audience, optimum delivery methods, etc. Includes interviews, telephone surveys, questionnaires, focus discussions, and customer visits.
  • Design courseware, documentation, or other solutions to meet the needs of the audience.
  • Develop course modules, adjunct materials (job aids), documentation; develop hands-on and case study exercises, tests, and visual aids, including video; write proposals.  This may be web-based, self-paced, or instructor-led (virtual or classroom).
  • Develop documentation, adjunct materials (quick-starts), manuals; develop on-line help.
  • Manage projects from kickoff to delivery, including regular contact with client personnel in management, training, product marketing, engineering, and sales. Search for and select special project team members such as additional writers and subject matter experts (e.g., technical consultants, graphic artists). As needed, supervise work of project team, manage project scheduling, and write status reports for client.
  • Design layout and format of materials.
  • Conduct train-the-trainer sessions and deliver training.

Examples of Projects

Customer training

  • Business Mashups
  • Project / process management on-demand tool
  • Network Printing Systems Workshops
  • Productivity Modules
  • Print Description Language Programmer Workshop
  • Printing System Operator Training
  • Physical Database Design, Database Administration, Database Utilities, Physical Implementation, Application Utilities
  • Networking Workshops

Marketing/sales training and materials

  • Logical Data Models for numerous industries
  • Data warehouse sales and demand creation training
  • Backup and restore product training for data warehouses
  • Trade magazine articles, brochure copy, phone audio copy, and press releases for film screen manufacturer
  • Printing System Sales Training Workshops and Information Guides
  • Selling to Customers Implementing ERP / Engaging Your Customer's ERP Consultant
  • Scalable Data Warehouse Sales Training
  • Presentations for product marketing managers
  • Electrical Utility Rates Sales Tools
  • Marketing Business Services (for office superstore copier department personnel)
  • Auto Dealership Self-Study, including facilitator's guide and video script

Service/Technical Support

  • Defense Automated Printing Services Web-site Workshops: Setting up a Web Server, Basic HTML and Web page design, DAPS Internet Policy, Doc Access On-line
  • Various technical bulletins
  • Various support engineer workshops

Distance learning

  • Hundreds of hours of web-based training, distance learning (synchronous and asynchronous, blended learning)
  • 4-hour international live satellite broadcast Printing System Sales kickoff; included pre-reading materials

Video scripts

For most videos, we can assist at the shoot.

  • Printing System operations, 20-minute video; wrote script, assisted during filming and editing
  • Scripting for entire distance learning broadcast, including 3 pre-recorded video segments with an executive and computer scientists
  • Auto dealership self-study video script
  • Project management software sales rep video script

Policies and Procedures

  • Automotive District Sales Manager manual
  • Commercial Building Management Services Policies and Procedures (4 volumes)
  • HMO Underwriting Procedures

Needs assessments

  • Database System Administrator Workshop Needs Analysis
  • Printing Systems Analyst/Second-level Support Needs Analysis; Printing Systems Customer training needs analysis

Class delivery and facilitation examples

  • Conducted a multinational pilot / train-the-trainer for the Printing Systems Analyst Workshop in Rio de Janeiro, Brazil.
  • Conducted a very well-received train-the-trainer for a multinational audience in Paris, France. Client won a Commitment to Excellence Award for the project.

Research

  • Automotive customer retention and loyalty
  • Automotive sales training
  • After-purchase services
  • Database/relationship marketing

Documentation

  • Film screen Manufacturer’s Owner’s manuals
  • Videoconferencing system installation guide and user guide
  • Printing Systems documentation updates (3 sets of 9 books)
  • Database System Disk Module Service Manual